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Welcome to ɫɫ!

Where we foster excellence in education that challenges students of every background to develop their intellect, character, and abilities; to assist students in achieving their educational and career goals; and to be responsive to the greater community.

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Welcome to ɫɫ’s Online Learning Help Desk!

Our goal is to provide you with the resources and support you need to succeed in your academic journey. If you have any questions or concerns, please don't hesitate to reach out to us. We're here to help!


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Meet Melenie

Hi my name is Melenie. I am  your online student support. I am here to help you find resources so that you succeed in your online classes. Please feel free to reach out to me for any questions regarding online learning.  

 
 

Online Learning Support: 760-355-5710
Location: ɫɫ Building 2600
Email: ivconlinelearning@imperial.edu
 

 

Join our Online Learning Helpdesk Pronto group for support and resources to succeed in your courses. 

Having trouble with ɫɫ tools? Submit a ticket.

Education Technology

FAQ

You can access step-by-step tutorials and helpful videos on our Online Learning Student Support course. Just log in to Canvas and find the course in your “dashboard”.  

  • As a student, you get free access to Microsoft Office 365. Here’s what you can do with it: 
  • Download and install Microsoft Word, Excel, PowerPoint, Outlook, and OneNote on your computer. 
  • Use the online version of Word, Excel, PowerPoint, and OneNote 
  • Access OneDrive for cloud storage from any device without internet 
  • Download Microsoft Office apps on iPhone, iPad, Android, or Windows devices. 

 

  1. Log in to your ɫɫ student email through the ɫɫ homepage or   outlook.office365.com 
  2. Click on the grid menu (9 dots) at the top left of the screen and select Microsoft 365
  3. In the top right of the page, you’ll see a button that says “Install Microsoft 365”- click on it.
  4. Click on “Install Office”
  5. Once installed, sign in using your ɫɫ email 

 

To check your student email, follow these steps: 

  • Go to the ɫɫ homepage (imperial.edu). 
  • At the top right, click on the "Login" menu. 
  • Select "Student Email Login." 
  • Sign in using your ɫɫ student email and password. 

 

Pronto is a messaging app that allows you to communicate easily with your instructor and classmates. It’s like a group chat where you can: 

  • Send messages instantly 
  • Share files, pictures, and videos 
  • Join video calls for virtual meetings 
  • Ask questions and get quick replies 

 

 
It’s a great way to stay connected with your class and get help when you need it! 
 
 
Online & In-Person Hours
Monday - Friday : 8:00 - 5:00  
📍  LOCATED AT ɫɫ IN BUILDING 2600